Terms & Conditions

Last Updated: May 09, 2026

Welcome to RaFa Medi Tours: Trusted Care Across Borders. These Terms and Conditions ("Terms") govern your use of our website and the medical tourism facilitation services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

• "Company", "we", "us", "our" refers to RaFa Medi Tours: Trusted Care Across Borders, the medical tourism facilitation service provider.
• "Patient", "you", "your" refers to any individual using our website or services, or on whose behalf services are being arranged.
• "Services" refers to all medical tourism facilitation services including but not limited to doctor consultations, hospital coordination, treatment planning, travel assistance, accommodation, visa processing support, and post-treatment follow-up.
• "Partner Hospitals" refers to accredited hospitals and healthcare facilities in India that we coordinate with for patient treatment.
• "Treating Doctor" refers to the medical professional directly responsible for the patient's diagnosis and treatment at the partner hospital.

2. Nature of Our Services

RaFa Medi Tours: Trusted Care Across Borders is a medical tourism facilitation company. It is important to understand that:

• We are not a hospital, clinic, or medical provider. We do not diagnose, treat, or provide medical care directly.
• We act as an intermediary connecting patients with accredited hospitals and qualified doctors in India.
• All medical decisions, diagnoses, treatment plans, and clinical outcomes are the sole responsibility of the treating hospital and doctor.
• We facilitate communication, coordination, and logistics to make your medical journey seamless and supported.
• Our recommendations are based on hospital accreditation status, doctor qualifications, and patient needs — but the final choice of hospital and doctor rests with the patient.

3. Eligibility

• You must be at least 18 years of age to use our services. For minors, a parent or legal guardian must agree to these Terms on their behalf.
• You must provide accurate, complete, and current information when using our services or submitting forms on our website.
• You are responsible for ensuring you are medically fit to travel, as assessed by your local physician before departure.

4. Medical Services Disclaimer

5. Patient Responsibilities

As a patient using our services, you agree to:

• Provide accurate and complete personal, medical, and travel information
• Disclose all relevant medical history, including allergies, medications, prior surgeries, and pre-existing conditions
• Obtain all necessary travel documents, including valid passport and medical visa, in a timely manner
• Carry adequate travel and medical insurance for your trip (strongly recommended)
• Follow all pre-treatment and post-treatment instructions provided by the treating doctor
• Attend scheduled appointments and communicate any changes promptly
• Make all payments as agreed in the service quotation and payment schedule
• Comply with the rules and regulations of the treating hospital and Indian laws

6. Booking, Payment & Pricing

• Cost estimates provided are based on information available at the time of enquiry and may vary based on clinical assessment, treatment complexity, hospital stay duration, and complications.
• Hospital treatment costs are paid directly to the hospital. Our facilitation service fees are separate and will be communicated clearly before engagement.
• Travel-related costs (flights, accommodation, transfers) are subject to availability and market pricing at the time of booking.
• Advance payments or deposits, where required, will be specified in the service agreement.
• All prices are quoted in the currency specified and are subject to exchange rate fluctuations.

7. Cancellation & Refund Policy

• Patient-initiated cancellation: If you cancel your treatment plan, refund eligibility depends on the stage of coordination and any non-recoverable costs already incurred (visa fees, flight bookings, hospital reservation deposits).
• Hospital-initiated changes: If the hospital cancels or reschedules your treatment, we will work to arrange an alternative or process a refund for hospital-related charges.
• Travel bookings: Cancellation of flights and accommodation is subject to the respective provider's cancellation policy.
• Facilitation service fees: Our service fees are generally non-refundable once coordination work has commenced, unless otherwise agreed in writing.
• All refund requests must be submitted in writing to our team and will be processed within 15-30 business days.

8. Insurance

We strongly recommend that all patients obtain comprehensive travel and medical insurance before travelling to India for treatment. Your insurance policy should cover:

• Medical treatment costs and hospitalisation
• Medical evacuation and repatriation
• Trip cancellation and interruption
• Personal liability and baggage loss

RaFa Medi Tours: Trusted Care Across Borders is not responsible for any costs arising from inadequate or absent insurance coverage.

9. Limitation of Liability

10. Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and software — is the property of RaFa Medi Tours: Trusted Care Across Borders or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or commercially use any content without our prior written consent.

11. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website or its systems
• Transmit malware, viruses, or harmful code
• Scrape, copy, or extract content without permission
• Submit false, misleading, or fraudulent information
• Impersonate another person or entity

12. Third-Party Services

Our services involve coordination with various third parties including hospitals, airlines, hotels, and visa agencies. Each of these parties has their own terms, conditions, and policies. We act as a facilitator and are not a party to your agreement with these third-party providers. Any disputes with third-party service providers should be resolved directly with them.

13. Confidentiality

We treat all patient information with strict confidentiality. Your medical records, personal details, and communication with us are kept confidential and shared only with authorised parties directly involved in your care and travel coordination, as described in our Privacy Policy.

14. Force Majeure

We shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics or pandemics, war or terrorism, government actions or travel restrictions, airline cancellations, strikes, or communication failures.

15. Dispute Resolution & Governing Law

• These Terms are governed by and construed in accordance with the laws of India.
• Any disputes arising from or relating to these Terms or our services shall first be attempted to be resolved amicably through direct communication.
• If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
• Nothing in these Terms limits your rights under the consumer protection laws applicable in your country of residence.

16. Consent to Treatment

Before any medical procedure, you will be required to sign a consent form directly with the treating hospital. This consent form will detail the procedure, risks, benefits, and alternatives. RaFa Medi Tours: Trusted Care Across Borders does not sign medical consent on behalf of patients.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us: