Privacy Policy

Last Updated: May 09, 2026

RaFa Medi Tours: Trusted Care Across Borders ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for medical tourism facilitation.

By using our website or services, you consent to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Identity Information: Full name, date of birth, gender, nationality, passport details
• Contact Information: Email address, phone number, postal address, country of residence
• Medical Information: Medical history, diagnosis reports, treatment records, prescriptions, imaging reports, lab results, and other health-related documents you share with us
• Travel Information: Visa details, flight itineraries, accommodation preferences
• Financial Information: Payment details for service bookings (processed through secure third-party payment gateways)
• Communication Records: Emails, chat messages, call recordings (where consent is given), and enquiry form submissions

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Medical Facilitation: Coordinating consultations, sharing medical records with treating hospitals and doctors, arranging treatment plans, and facilitating appointments
• Travel Coordination: Assisting with visa processing, flight bookings, accommodation arrangements, airport transfers, and local transport
• Communication: Responding to your enquiries, providing treatment updates, sending appointment reminders, and sharing post-treatment follow-up information
• Service Improvement: Analysing website usage to improve our services, content, and user experience
• Legal Compliance: Meeting legal, regulatory, and compliance obligations
• Marketing: Sending newsletters, health tips, and service updates (only with your explicit consent, and you can opt out at any time)

3. Medical Data Handling

We understand the sensitive nature of medical information and handle it with the highest level of care:

• Medical records are shared only with the treating hospitals, doctors, and healthcare providers directly involved in your care
• All medical data transfers are encrypted using industry-standard protocols (SSL/TLS)
• We do not sell, trade, or rent your medical information to any third party
• Medical records are retained only for the duration necessary to provide our services and comply with legal requirements
• You have the right to request deletion of your medical records from our systems at any time

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

• Partner Hospitals & Doctors: Accredited healthcare facilities and treating physicians in India for treatment coordination
• Travel Service Providers: Airlines, hotels, transport services, and visa processing agencies for travel arrangements
• Insurance Providers: If applicable, for claim processing and pre-authorisation
• Payment Processors: Secure third-party payment gateways for processing transactions
• Legal Authorities: When required by law, court order, or government regulation

We require all third-party recipients to maintain confidentiality and implement appropriate security measures to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Provide personalised content and experiences
• Enable social media sharing features

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Data Security

We implement robust security measures to protect your personal information:

• SSL/TLS encryption for all data transmissions
• Secure servers with access controls and firewalls
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Encrypted storage of sensitive medical and financial data

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfil the purposes outlined in this policy
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce our agreements
• Maintain medical records as required by applicable healthcare regulations

When your data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing for marketing or other purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

As a medical tourism facilitator, your data may be transferred to and processed in India and other countries where our partner hospitals and service providers are located. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services may involve medical care for minors. In such cases, we require consent from a parent or legal guardian before collecting and processing any personal or medical information of children under 18 years of age. Parents and guardians have the right to review, modify, or delete their child's information at any time.

11. Third-Party Links

Our website may contain links to external websites, including hospital websites, travel booking platforms, and social media pages. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: